What is an Urgent Care Center?

An urgent care center is used for episodic care for patients with sudden medical conditions that require treatment usually within 24 hours. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated when immediate attention is required), a patient can receive treatment at Primary Care Plus rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.


Do I need to make an appointment to visit Primary Care Plus?

No, you never need an appointment to visit Primary Care Plus. Come to Primary Care Plus when you need prompt medical care. We encourage you to ‘Reserve A Time’ for your visit.


How long will a visit to Primary Care Plus take?

Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness.


Who will provide my medical care?

Primary Care Plus centers are staffed by physicians and nurse practitioners who are skilled in the treatment of non-life-threatening injuries and illnesses. Many of our providers practice in local emergency rooms. All of our providers—physicians, nurse practitioners, nurses and radiological technicians—are dedicated to providing excellent medical care in a compassionate, respectful manner.


How much does an office visit cost?

Our fees vary depending on the level of services provided. Urgent Care fees are significantly lower than those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.


Do you accept my insurance?

Primary Care Plus accepts most major insurance plans. Co-pays are determined by your insurance plan. When you’re insurance provider is an HMO it is your responsibility to know if Primary Care Plus is participating provider. We will bill the provider as a courtesy but cannot guarantee that we are a preferred provider.


Can I be seen without insurance?

All patients can be seen at Primary Care Plus regardless of their insurance status. Payment is due at the time of service.


Do you provide drug screening?

Yes, we provide DOT and non-DOT drug screening. If you need a drug screen at the request of your employer, your company will need to set up an occupational medicine account through our corporate office by contacting: Samantha Mackay 304.255.9205 If you are seeking a personal screening and wish to pay for it directly, you make walk-in at your convenience.


Who do I contact with a billing question?

Please call the National Patient Service Center at 888.952.6772. If the issue is related to occupational medicine (e.g., drug screens, physicals, breath alcohol tests), please call Samantha Mackay 304.255.9205